Privacy Policy

1. Introduction

Root Karaköy (“Hotel”), operated by Mitte Otelcilik Turizm San. ve Tic. A.Ş., values the privacy and protection of personal data of its guests and website users.


This Privacy Policy explains how personal data collected through www.rootkarakoy.com is processed, stored, and protected in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and applicable international data protection principles.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity information (name, surname)
  • Contact information (email address, phone number)
  • Reservation details (check-in/out dates, room preferences)
  • Payment information (processed securely via authorized payment providers)
  • IP address and technical usage data
  • Communication records submitted via contact forms

We do not store full credit card details on our servers.

3. Purpose of Processing

Your personal data may be processed for the following purposes:

  • Managing hotel reservations and accommodation services
  • Processing payments
  • Responding to inquiries and requests
  • Improving website functionality and user experience
  • Complying with legal obligations
  • Sending promotional communications (only where consent is provided)

4. Legal Grounds for Processing

Personal data is processed based on:

  • Performance of a contract (reservation and accommodation services)
  • Compliance with legal obligations
  • Legitimate interests of the Hotel
  • Explicit consent (for marketing communications)

5. Data Sharing

Your personal data may be shared with:

  • Authorized payment providers
  • Reservation system providers
  • IT and hosting service providers
  • Public authorities where legally required

All third parties are contractually obligated to ensure data security and confidentiality.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined above and in accordance with applicable legal retention periods.

7. Data Security

Root Karaköy implements appropriate technical and administrative measures to protect personal data against unauthorized access, loss, misuse, or alteration.

8. Your Rights

Under KVKK and applicable data protection laws, you have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Object to processing under certain circumstances
  • Withdraw consent at any time
  • Request information about third parties to whom data has been transferred

Requests may be submitted via the contact details provided on our website.

9. Policy Updates

Root Karaköy reserves the right to update this Privacy Policy at any time. The updated version will be published on this page.