ARTICLE 1 – PARTIES

1.1. This Agreement is concluded between Mitte Otelcilik Turizm Sanayi ve Ticaret Anonim Şirketi, located at Hacımimi, Necatibey Cd. No:95, 34425 Beyoğlu/İstanbul, with phone number +90 0212 968 28 28, operating under the name “Root Karaköy Hotel” (hereinafter referred to as the “Hotel”), on one side, and on the other side, the customer/user (hereinafter referred to as the “Customer”) who makes a reservation through the system, enters and confirms all personal information, including name, IP address, and Turkish ID number or passport number as stated in the reservation form, and thereby accepts the following terms in advance.

ARTICLE 2 – SUBJECT

2.1. This Agreement covers the Customer’s reservation for the purchase of accommodation services offered by the Hotel under the terms specified below. In the event of a price increase after the Agreement has been concluded, no additional charge shall be requested from the Customer; likewise, any discounts (referred to as promotions or campaigns) shall not be refunded to the Customer.

ARTICLE 3 – CONTRACT PRICE AND PAYMENT

3.1. The contract price includes VAT.

3.2. Hotel accommodation prices per night and additional service fees not included in the price are stated in TURKISH LIRA, inclusive of taxes.

3.3. The contract price includes all services specified in the reservation. Services not specified and any extra products or services consumed at the hotel shall be charged separately and paid upon check-out.

3.4. Customers purchasing discounted or promotional products are obliged to pay the full service fee at the time of reservation. The reservation shall not be confirmed unless full payment is made.

3.5. Customers making reservations from abroad via ………… shall pay in foreign currency. Invoices shall be issued in Turkish Lira based on the Central Bank of the Republic of Türkiye (CBRT) effective selling exchange rate on the check-out date.

3.6. For reservations made via …………., confirmation and invoice delivery shall be carried out by the Hotel’s reservation department as follows:

3.7. Instant Reservation Confirmation: Reservation confirmation may be printed by the Customer at the final stage of the system and will also be sent to the Customer’s email address. The invoice shall be issued after the accommodation has been completed and the Customer has checked out.

3.8. In cases requiring refunds, payment shall be made within 30 days to the credit card used for the reservation or to the Customer’s bank account.

ARTICLE 4 – IMPLEMENTATION

4.1. Unless written permission is obtained from hotel management, it is prohibited to bring into the premises any items that are odorous, leaking, flammable, explosive, disturbing to others, as well as sharp objects or firearms.

4.2. Rules and information regarding accommodation, including check-in and check-out times, are published on the relevant website’s room detail pages.

4.3. The Customer acknowledges that smoking is only permitted on balconies in rooms with balconies, and smoking is strictly prohibited in rooms without balconies. The Customer agrees to compensate for any damages arising from non-compliance.

4.4. The Customer accepts responsibility for any damage caused to fixtures, furnishings, or common areas during the stay and agrees to compensate for such damages.

4.5. The Hotel shall not be held liable for any loss, damage, or theft of the Customer’s personal belongings during the stay.

ARTICLE 5 – TERM AND TERMINATION

5.1. The Customer shall stay at the Hotel during the reserved dates. If the Customer wishes to extend the stay, they must notify the Hotel at least one day prior to the check-out date. Extension is subject to availability and payment of the current rates. Otherwise, the Customer must vacate the room by 12:00 noon on the check-out date.

5.2. Reservations made verbally or in writing may be canceled by the Customer via phone or email. Cancellation fees shall be applied as specified in this Agreement. The cancellation fee may amount to 100% of the reservation price. Cancellation can only be made using the unique reservation/voucher number and correct personal information provided during booking. The Customer is responsible for the confidentiality of this number.

Cancellation Periods and Fees:

• Cancellation 8 days prior to check-in: Free of charge
• Cancellation 7 days prior to check-in: 100% charge
• No-show: No refund

The Customer agrees to these cancellation terms and relevant regulations, including international no-show rules, and waives any claim for refund.

5.3. The Hotel reserves the right to partially or fully modify or cancel reservations up to 8 days prior to the start date, provided that the Customer is informed. If the Customer does not accept such changes, they are entitled to a full refund without compensation.

5.4. Except in cases of documented illness or death of the Customer or first-degree relatives (supported by an official report from a state hospital), cancellation requests shall be subject to the above deductions.

ARTICLE 6 – FORCE MAJEURE

6.1. The Hotel shall not be held liable for failure or deficiency in service due to force majeure events such as natural disasters, social unrest, international conflicts, technical failures, strikes, or protests occurring before or during the reservation period.

ARTICLE 7 – OTHER PROVISIONS

7.1. This Agreement solely concerns the accommodation reservation. The Hotel fulfills its obligation by confirming the reservation. Any issues arising shall be addressed directly with the accommodation provider.

7.2. If the Customer uses the service partially or fully despite complaints, they waive any right to compensation or refund.

7.3. The Customer must notify complaints in writing during the service period; otherwise, they lose their rights to compensation or alternative services.

7.4. The Customer confirms having obtained all necessary information via the website or phone and having read and accepted this Agreement accordingly.

7.5. Even if not physically signed, the Customer is deemed to have accepted the terms upon receiving them via website, announcements, or email.

7.6. In case of discrepancies, the Hotel’s records shall prevail. All communications (email, fax, phone) shall constitute conclusive evidence.

7.7. The Customer may optionally obtain insurance covering accidents, illness, and return expenses prior to the service.

7.8. Identity and age verification shall be conducted upon check-in. Any discrepancies shall be charged at the hotel.

7.9. Price increases shall not be charged additionally, and promotional discounts shall not be refunded.

7.10. The Hotel may send campaigns and notifications via the Customer’s contact details; consent is deemed granted upon signing this Agreement.

7.11. The Customer may apply to Consumer Courts or Arbitration Committees after first submitting a written complaint and allowing 14 business days for response.

ARTICLE 8 – COLLECTION

8.1. By this Agreement, the Customer authorizes the Hotel to charge the reservation fee to the provided credit card. In case of non-payment, the Customer agrees to pay with applicable interest. The Customer confirms having read, understood, and accepted this Agreement consisting of 11 articles over 5 pages.

ARTICLE 9 – PROTECTION OF PERSONAL DATA

9.1. Personal data (name, surname, email, gender, nationality, financial data, IP address, etc.) may be processed, stored, updated, shared, and transferred by the Hotel and third parties for purposes such as service provision, system management, payment processing, and contractual obligations.

9.2. Necessary security measures are taken by the Hotel; however, data security on the Customer’s device remains the Customer’s responsibility.

9.3. The Customer may request cessation of data processing or communication, correction, deletion, anonymization, or information regarding their personal data, in accordance with applicable laws.

ARTICLE 10 – DISPUTE RESOLUTION

Disputes arising from this Agreement shall be resolved by Consumer Arbitration Committees and Consumer Courts within the monetary limits determined by the Ministry of Trade, in accordance with applicable consumer protection laws.

ARTICLE 11 – EFFECTIVENESS

This Agreement, consisting of 11 articles, shall enter into force upon the Customer’s electronic approval at the time of reservation/payment.